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Policies and Procedures
This website includes policies and procedures that may be of interest to our patients. Please contact the office directly for further information.
Your information is strictly confidential and will be guarded closely by our staff as private. Our Privacy Notice outlines our commitment to maintaining your confidentiality. Federal regulations prohibit us from sharing confidential information with your family, unless you give us permission. Therefore, if you wish to have that information shared with a family member, let our staff know the name of that individual and the type of information that can be shared. Also, please be sure to advise our staff on how you would like to be contacted regarding appointments and test results.
The Practice is open Monday through Friday from 8:00 am to 4:45 pm in our Glens Falls Office, and 8:30 am to 4:45 pm in our Saratoga Office.
Please bring your insurance card to all of your visits, and always let us know if there have been any changes in insurance, your address, phone number or employer since your last visit. At your first visit and each year thereafter, you will be asked to complete a new patient registration from and a health history form as part of this paperwork. It is important that your doctor has your updated health history since medical conditions can require alterations in the approach to treatment.
We make every effort to stay on schedule; however, sometimes delays are unpreventable. If you feel your wait is excessive, please check with our receptionist staff who will give you a timeframe for being seen. We appreciate your patience during those times,
Should you find it necessary to cancel your appointment please give us at least 24 hours notice so that we can offer this time to another patient.
Appointments may be scheduled by calling the Glens Falls office at 793-4477 or the Saratoga office by calling 583-0020 .
Mammograms: Normal results for mammograms will be mailed within 2 weeks of the tests. If the result is abnormal, you will be contacted by phone to arrange follow-up testing.
Pap Smears: Normal results for pap smears will be mailed within 30 days of the test. If the result is abnormal, you will be contacted by phone to arrange follow-up testing.
Other Lab Tests: The turn-around time for other lab tests depends on the specific test. Your provider or a nurse will contact you with the results of these tests. Typically, we require one week to receive the results and have them reviewed by your provider. Please do not call the office for non-emergency test results unless it has been one week or more since you had the test.
Routine prescription refills will be made during regular office hours only. To request a prescription refill, please call our office and have the following information available: name, date of birth, the name and dosage of the medication, the prescription number and the pharmacy name and phone number. WE REQUIRE 24-48 HOURS TO PROCESS RENEWAL REQUESTS. Please call your pharmacy to confirm that the prescription has been filled before going to pick it up.
In most cases, patients are required to be seen before their prescription is renewed. Many drugs have side effects that must be monitored on a routine basis. Therefore, to protect your health, please note that unless there are extenuating circumstances, PRESCRIPTIONS WILL ONLY BE RENEWED OVER THE PHONE FOR 30 DAYS. We recommend that you make an appointment to be seen at the same time you request the refill.
